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This article is about Box Shuttle in the Admin Console. If you’re using legacy Box Shuttle, a standalone tool, see legacy migration guides.

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Set up Dropbox for Business as the source system

  1. Provide a unique name for the job.
  2. Select Dropbox.
  3. Follow the on-screen instructions to connect Dropbox for Business
    1. Log in with your admin credentials.
    2. Authorize Box Shuttle to access your data.
Box Shuttle does not support migrating from Personal Dropbox accounts, only from Business accounts.

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Dropbox for Business migration specifics

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Common errors and troubleshooting

The following table describes common migration errors and their solutions.
ErrorCauseSolution
You aren’t a member of this shared folder.The OAuth user has access to the top level of the team folder, but their permissions were removed from a subfolder.Add the OAuth user as an edit-level collaborator to the subfolder in the Dropbox admin console under Content. The affected subfolder transfers when you re-run the job.

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Additional considerations

Dropbox Paper files are not transferred during migration.