Platform Activity Report

Understanding Platform Activity report data
Platform Activity report details
Platform Activity report data columns
Platform Activity report filters

The Platform Activity report enables you to monitor on demand your organization’s consumption of platform resources. Using this report can help you:

Verify resource consumption for yourself, saving you the time and hassle of reaching out for support from anyone at Box
Figure out more precisely how your your organization is adopting Box and how your users are integrating it into their daily work routines
Determine the growth or success of any applications your organization may have built on the Box platform
Ascertain the overall value your Box investment is returning
Identify your most highly-consumed integrations
See how many custom apps are being built

The report aggregates resources from third-party integrations (such as Slack or Salesforce), and from any custom applications your organization may have developed. Providing this information increases transparency and enables you to understand how you’re using the Box ecosystem.

Notes:

Platform activity within the previous three days will not be included.
Box AI API calls are not currently included in the Platform Activity report.

Understanding Platform Activity report data

The report displays your organization’s resource usage based on API calls. Each time someone uploads, downloads, modifies, or accesses a file, they generate an API call. For technical details on how Box executes API calls, go to developer.box.com. The report provides a range of data:

API Calls measures the total number of API calls per day, including authorization requests and errors, for all users. API Calls displays totals for the whole enterprise, per app.
Monthly Active Users (MAU) provides a count of unique active platform users (app users + service accounts) in your enterprise during a calendar month. Box defines a user as an app user or service account that makes at least one API call within the reporting window.

MAU is an aggregate daily total, retroactive to the beginning of each month, and each month resets to 0. For example: There are 100 unique active users on Monday, 100 on Tuesday, and 100 on Wednesday. On Tuesday, it reports on your Monday total, so MAU = 100. On Wednesday, it adds the Monday and Tuesday totals, and that sum is the value for both days, so MAU = 200. On Thursday, it totals up your unique active users for all three days, so MAU = 300. Finally, MAU is not broken out per individual application (Salesforce, Slack, a custom app, and so on).

Storage measures content stored, in bytes, per app user or service account. Does not measure multiple versions of the same document; only counts the final version.
Bandwidth measures the bandwidth, in bytes, used by the service account or user account associated with app.
Chargeable indicates whether an application is chargeable. Chargeable apps typically are apps customers themselves have written to solve a problem unique to their installation. Customers pay specifically for these custom apps. Apps that are not chargeable are included in a customer’s initial license of Box, along with a limited number of API calls.

Except for MAU, both reports also display usage broken out by application (Salesforce, Slack, Box Sync, any custom app, and so on). This helps you, for example, to examine resource consumption to see how quickly your people are adopting a new Box service, or measure how many API calls a custom app is making.