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Content Recovery allows Box Admins and Co-Admins to restore and recover content across their organization at scale. It utilizes the same file versioning and restore-from-Trash capabilities built into native Box to perform these tasks over thousands of files at once. Content Recovery was designed to address two main use cases:
  • Negligent or malicious user mass modifying content across an organization (ransomware, etc.)
  • Negligent or malicious user mass trashing content across an organization
Once an Admin has identified and contained one of the above situations in their Box environment, they can use Content Recovery to begin the remediation process.
NoteAny recovery or restore operation that does not involve content across several owners and/or folders should be handled in Content Manager or directly in the web application at the file level.
Content Recovery is designed for high-volume recovery of content that has experienced activity within the previous 30 days. It is not, however, meant to act as a “time machine” and to revert content across your organization. Instead, it restores the state of selected files to a specific point in time, without reversing file/folder actions or removing metadata, thus maintaining compliance fidelity with existing retention policies or legal holds.

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Content Recovery Limitations

There are a few cases where files are deemed ineligible for recovery. These include:
  • Files that have been permanently deleted (no longer in Trash)
  • Files that were in folders that were permanently deleted (no longer in Trash), because the recovery process attempts to put the file back to its original location, which no longer exists
  • File or parent folder is currently being deleted, because recovery does not interrupt the deletion process
  • No file versions or file rename events found before the recovery point
  • A recovered filename conflicts with the name of a file in the location where a recovery is attempted
  • Files that are not owned by your organization