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IMPORTANT: This article describes the usage of the legacy Content Manager, which is replaced by the new Content Manager.
You can view files or folders in any account within your organization from the Content Manager.
NoteThis feature is available in Business Plus, Enterprise, Enterprise Plus, and Enterprise Advanced plans only. For more information about pricing plans, or to upgrade, visit box.com/pricing.
  1. Go to Admin Console > Content.
  2. Select the Content Manager tab.
  3. Use the folder tree to navigate to the user and the folder that contains the file you want to view.
You can also search for a specific managed user by entering the user’s name in the filter bar (potential users will appear as part of an auto-complete list) All the files and folders the selected user can access will appear on the right. You can preview files, modify file and folder information, download files, and/or share files and folders. Expand the drop-down menu under More to access these actions.
Note
  • Admins can only download files via the Content Manager if the owner of the content is Active.
  • For security purposes, if a managed user is collaborating on content owned by an external user, an admin cannot use Instant Login or Content Manager to access this content.