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You can invite a single external user to become a managed user within your organization or invite multiple external users to become managed users.
NoteAn external user who is currently part of another Business or Enterprise account cannot be made a managed user in your organization and the option to make that user a managed user will not be available when converting a single external user. When converting unmanaged users, a message will indicate which external users cannot be converted.
To invite a single external user to become a managed user
  1. Go to Admin Console > Users & Groups.
  2. Select the External User tab.
  3. In the drop-down list, select External Users.
  4. Hover over the name of the external user and select the More Options (more-options-button) button.
  5. Select Make Managed User.
  6. In the confirmation dialog box, select Confirm.
An invitation to join your Box organization is sent to the email address of the externa; user. Once the invitation is accepted, you will see the user in your managed user list. To invite multiple external users to become managed users
  1. Go to Admin Console > Users & Groups.
  2. Select the External User tab.
  3. In the drop-down list, select External Users.
  4. Hover over the name of each external user you want to convert to a managed user and select their check box.
  5. Select Make Managed User.
  6. In the confirmation dialog box, select Confirm.
Invitations to join your Box organization will be sent to the email addresses of the external users. Once an invitation is accepted, you will see that user in your managed user list.
NoteInvitations to convert an external user to a managed user expire in the time period set in Admin Console > Enterprise Settings > User Settings > Expire Join Invites.