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A “managed user” is a Box account that you directly control through your Admin Console. As an admin, you can add managed users; edit, delete, and enforce their security settings; and run activity reports on these users. Any files these users upload into folders they own will count against your total storage allocation. When you add a managed user, you also configure their access to Box. You can add a single managed user or multiple managed users, up to 1,000 at once.
PrerequisiteTo add managed users, you must be:
  • An Admin
  • A Co-Admin with the Manage users permission enabled
  • A Group Admin
To add one or more managed users manually:
  1. Go to Admin Console > Users and Groups.
  2. Click the Managed Users tab.
  3. Click Add Users (add-users-button) and then clickAdd Users Manually.
  4. Enter the managed user’s name and email address.
  5. Optionally select Groups for the user to be a member of and Folders for the user to have access to.
  6. Optionally hover over a user row and click the gear icon (gear-icon-png) to configure other user settings for that new user or click 3-dots-button and then click Select User Settings for All Rows to configure other user settings for all new users. See the Managed Users Tab section of Users & Groups Settings for details.
  7. Optionally click Add User to add a row to the table. Then repeat steps 4 through 6 for each user.
  8. Click Save.
Once you create the user, you can additionally configure the user account. To add multiple managed users:
  1. Go to Admin Console > Users and Groups.
  2. Click the Managed Users tab.
  3. Click Add Users (add-users-button) and then clickAdd Users with CSV.
  4. Click the Box CSV Template link to download a sample CSV (comma-separated values) file.
  5. Open the downloaded file in your application of choice. (A spreadsheet program works best.)
  6. Enter the names, email addresses, and other information of the users you want to add. See Valid .CSV Values for details.
  7. Save the file as a CSV file. (You may want to save it with a new filename.)
  8. Drag the file to the shaded area in the dialog box or click the link to upload the file.
  9. Optionally select Groups for the users to be a member of and Folders for the users to have access to.
  10. Optionally hover over a user row and click the gear icon (gear-icon-png) to configure other user settings for that new user or click 3-dots-button and then click Select User Settings for All Rows to configure other user settings for all new users. See the Managed Users Tab section of Users & Groups Settings for details.
  11. Click Save.
Once you create the users, you can additionally configure the user accounts.

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Valid .CSV Values

The .CSV file that you upload to add multiple managed users contains the following user data:
  • Name
  • Email
  • Storage
  • Shared Contacts
  • Sync
  • Restrict external collaboration
  • Device pinning
  • Language
  • Groups
This section describes the valid values for each of these data types.

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Troubleshooting Adding Multiple Managed Users

If Box cannot process all of the rows of an uploaded .CSV file, you will see an error message in the Add Users dialog box along with indicators to identify which records had issues. Click Download Report to download a .CSV file that you can review and clean up and attempt to upload again.