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Organizations oftentimes have admins who set up their Box instance who later depart preventing an individual having admin control of the account. If your organization is setting up a new Box account, we recommend the following workflow to ease the transition of primary admin controls in the future:
  1. Create an internal email such as ***@example.com
  2. Assign admin ownership to this particular email
  3. If controlling admins leave the organization, request a password reset link to this particular address (***@example.com) and set a new password for the new controlling admin.
If your admin has already departed, please follow one of the processes below:
  1. Reach out to the previous Admin and ask if they can transfer Administrator permissions to another Box account following the steps listed here, or
  2. Open a ticket with our Product Support team asking for an admin password reset link, being sure include the following information in the request:
    1. Email of the current admin,
    2. Email of who the new admin will be, and
    3. Answers to the following security questions:
For accounts paid by credit card:
  1. Full name of cardholder
  2. Last four digits of card
  3. Credit card type (Visa, Mastercard, American Express, etc.)
  4. Credit card expiration date
  5. Date and amount of last payment
For accounts paid by check or wire transfer:
  1. Invoice number of last payment
  2. Date and amount of last payment
  3. Check number, if paid by check
Upon verification of this information, our Product Support team will be able to assist with the request.