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Content Manager enables Admins to access the content in a managed user’s trash, where they can preview, download, and restore any of the files. To view a file in a managed user’s trash:
  1. Go to Admin Console > Content
  2. Select the Content Manager tab
  3. Select Users
  4. Select the Expand control (expand) next to a user’s name
  5. Select Trash (trash)
Content Manager displays a list of the files in the user’s trash. The list is sorted by last updated, in descending order. Within this list you can:
  • Preview a file by selecting it.
  • Download a file or folder by hovering on the row or by selecting the required items, then select Download. The limit for folders is 50 GB or 10,000 files, whichever is first.
  • Restore a file to its original location or to a new location by hovering on the file and selecting Restore, or by selecting a file or folder in the list then selecting Restore on the top action bar.
  • Search trashed files and folders.
  • Sort trashed files and folders by their name and/or by update date.
  • Navigate to a trashed file’s or folder’s original location.
  • Permanently delete content from the trash by hovering over the file or folder or by selecting the required items, then select Permanently Delete. A confirmation screen will display, informing that the action cannot be undone. After confirming, the content will be queued for deletion processing.
  • See additional visual indicators indicating that:
    • A file or folder is going through deletion processing ( ).  This indicates content is being permanently deleted due to user action, trash policy or retention policy.  This process can take some time due to its asynchronous nature.
    • Folder deletion is postponed ( ).  This indicates the folder couldn’t be deleted because it has unprocessed child folders in the trash root.  The deletion will be attempted after all child folders are processed.
    • A file or folder is retained ( ).  This indicates the item went through deletion processing, but remained in trash because of a retention policy.
    • A file or folder is preserved ( ).  This indicates the item went through deletion processing and was removed from the end user’s trash, but remained in the Content Manager’s trash view due to a legal hold.
Content under Retention and deleted from a user’s trash will be returned to the folder structure from which it was deleted in that user’s trash. Content under Legal Hold and deleted from a user’s trash disappears from a user’s trash, but remains accessible to admins via the Content Manager.  Deleted content under Legal Hold will be returned to the folder structure from which it was deleted in that user’s trash.
Notes:
  • Download and Restore are not available for all files in a user’s trash. If either function is not available for a file, that icon will not appear when you hover on the file
  • Downloading files is not available for users who are not in Active status
  • Items retained by Governance policies cannot be permanently deleted
  • There is no Select All functionality. To select multiple items quickly, use CTRL or Command + A to select all items loaded on the page. Shift + Arrow can also be used to select subsequent items on the file list